Frequently Asked Questions

Our adhesives have a 6-month shelf life from the date of manufacture. Once opened, use within 1–2 months depending on usage, storage and working conditions. We recommend noting the date you open each bottle so you can track its lifespan accurately.

We advise against stocking up on large quantities — even during a sale. If you purchase more than you can use within 1–2 months of opening, the adhesive may degrade before it can be used effectively.

We recommend our Fierce Clear adhesive for sensitive clients. As a clear, carbon-black-free formula, it is a gentler option for reactive individuals. We always recommend performing a patch test at least 24 hours before treatment.

Store all adhesives upright in a cool, dry, airtight container with silica gel — both before and after opening. Once opened, use within 1–2 months.

• Keep away from direct sunlight, heat and open flames
• Clean the nozzle after each use with a lint-free wipe — never use cotton products (cotton buds, tissue or cotton pads) as these cause an exothermic reaction with the adhesive
• Secure the lid tightly after every use to minimise moisture exposure
• Replace your glue drop as the consistency begins to change

We stock a dedicated Adhesive Storage Container to help keep your glue in perfect condition between uses.

The right adhesive depends on your experience level, working speed and environment:

• Beginners or high-humidity environments: Pearl Black — 1–3 second dry time, forgiving and great for perfecting placement
• Experienced artists who work quickly: Fierce Black — 0.5–1 second dry time, exceptional retention
• Sensitive clients: Fierce Clear — carbon-black-free, gentler formula

We stock trial sizes so you can test before committing to a full bottle. Need a personal recommendation? Email us at support@lashheaven.co.uk.

A blocked nozzle is usually caused by improper storage or cleaning. Here's how to prevent and resolve it:

• Always store bottles upright — this prevents adhesive from pooling at the nozzle
• Shake the bottle for approximately 10 seconds before use with the lid on
• Wipe the nozzle with a lint-free wipe after each use — never use cotton products
• Do not use a needle to push blocked adhesive back into the bottle — this forces residue inward and worsens clogging

Replacement nozzles and lids are available here.

All of our lashes — including those labelled Mink — are made from high-quality synthetic PBT fibres sourced from Korea. No real fur is ever used. We are firmly against animal testing and cruelty. Our lashes are soft, lightweight and hypoallergenic.

We stock four main lash extension ranges:

• Divine Silk — soft and dark with a semi-gloss finish. Our most popular all-round lash
• Intense Silk — dark matte finish, very fluffy. Ideal for dramatic volume looks
• PRO — ultra-soft with minimal tape. A favourite among experienced artists
• Noir — our darkest lash for maximum impact

Each collection is available in mixed and individual lengths. Do not mix collections across curls, but you can move within a collection (e.g. C to CC, or CC to D).

It depends on the look you and your client are after:

• Natural / mascara look: Divine Silk 0.12 or 0.15 in C curl
• Dramatic / volume look: Intense Silk, Noir or PRO in CC or D curl

All ranges are available in mixed lengths so you can trial different looks before purchasing individual trays. Our most popular curls are C, CC and D — available across all collections.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can track your order at any time via our order lookup page — enter your order number and email address to view the latest updates.

If you haven't received a tracking email within 2 business days of placing your order, please contact us at support@lashheaven.co.uk.

Shipping costs vary depending on the weight and value of your order and your delivery location. View all options and rates on our Delivery & Returns page.

We dispatch via Royal Mail. Standard 1st Class delivery typically arrives within 2–4 working days, though Royal Mail allows up to 10 working days. We also offer next day delivery from £8.99 for orders placed before 4pm (Monday–Friday), and Saturday delivery from £13.99.

Track your order using our order lookup page.

If your order has not yet been dispatched, we may be able to update your delivery address. Please contact us immediately at support@lashheaven.co.uk with your order number and the correct address. Once an order has been shipped, we are unable to redirect it — please double-check your address carefully at checkout.

We process orders quickly, so please contact us as soon as possible at support@lashheaven.co.uk if you need to make a change. If your order has not yet been dispatched, we will do our best to help. Once shipped, we are unable to cancel or amend it — you would need to follow our returns process instead.

We're sorry to hear this. Please email support@lashheaven.co.uk with your order number and a short video or photo clearly showing the issue. We'll review it promptly and arrange a replacement or refund where applicable. We may ask you to return the item for further inspection.

We accept returns on most products. Please note:

• Adhesives and liquid products cannot be returned once opened, due to their shelf life and hygiene requirements
• Unopened items can be returned within 14 days for an exchange or refund
• Return shipping costs are the responsibility of the customer

To initiate a return, please contact us at support@lashheaven.co.uk. If an item appears faulty, we may ask you to send it back for inspection before issuing a replacement or refund.

Lash Circle is our ambassador and affiliate programme for lash artists, educators and creators who love Lash Heaven. Members enjoy commission on sales, exclusive discounts, early product access and PR opportunities.

There are two tiers:

• Lash Circle Creator — open entry, ideal for lash artists, small creators and loyal customers
• Lash Circle Partner — selective, for established creators and professionals with consistent brand visibility

To apply, visit our Lash Circle page and complete the application form.

Yes. All of our products are vegan and cruelty free. We are firmly against animal testing and cruelty in all forms.

This is a decision that should be made jointly by the lash technician and client, with full awareness of the potential risks. While a lash reaction itself is unlikely to harm the baby, the client would be unable to take most medications used to manage a reaction during pregnancy. A professional lash artist should assess each case individually and ensure the client understands and accepts the risks before proceeding.

Yes — we have a Lash Heaven salon offering professional lash treatments, and a warehouse where lash artists can browse and purchase supplies in person. Find us at 116 Victoria Road, Ruislip Manor, HA4 0AL. Free parking is available, and we are minutes from Ruislip Manor station (Metropolitan and Piccadilly lines).

We recommend that all new clients undergo a patch test at least 24 hours before their appointment. In cases where a client chooses to proceed without a patch test, they must sign a disclaimer confirming they accept full responsibility for any reaction. For tint treatments, a patch test is always required.

If you're interested in distributing Lash Heaven products, please email sales@lashheaven.co.uk and we'll be in touch.

We're happy to help. Email us at support@lashheaven.co.uk and we'll get back to you within 24 hours.