Customer Service Administrator

We are currently looking for a friendly and enthusiastic individual to join our team as a Customer Service Administrator. Lash Heaven team is all about hard work & great ideas to achieve the best results together.


Duties include:

  • Dealing with customer sales, enquiries and complaints via email, telephone & social media
  • Advising customers regarding delivery timings and issue
  • Manage all reviews and feedback from customers 
  • Working closely with the Marketing team to plan campaigns and events
  • Creating eye-catching content for Lash Heaven social media platforms
  • Providing high levels of on-brand customer service, in line with company policies

Personal skills:

  • Keen to learn and take initiative
  • Proactive and organised - we all wear many hats
  • Coachable - must be able to take directions
  • Able to speak and write English fluently
  • Motivated, resilient under pressure
  • Background in Beauty or Lashes industry is preferable but not essential 
  • Strong desire to connect with customers, creative in finding the best solution to make them happy and loyal to the brand
  • A second language is highly desirable (Russian, Polish, French, German, Italian)
  • Strong attention to detail and observation skills
  • Friendly, calm and efficient, even on your busiest days
  • Familiar with Google Suite and Office 365
  • Social Media savvy (Instagram, Tik Tok, Facebook, Twitter, Pinterest)

What we offer:

Initially part-time (Monday to Saturday - 5hrs per day) pro-rata, then full-time when back to normal (after COVID-19) -  Hours TBC.
Training will be provided
Be part of a fun and inspiring team
Possibility to build your career within a fast-growing business
Our office is located in Ruislip Manor
[Please consider your travel arrangements before applying for this position]
Start Date - ASAP

We strongly believe that by hiring the right people, we can trust them to take ownership of their role and grow professionally within the company. If you are like us, you love helping people, turning problems into solutions, and would love to help Lash Heaven to grow its global reach, join us now! 

Email your CV and cover letter to